Privacy Policy
Privacy Policy
Effective Date: 01/01/2025
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including purchases made through Etsy and our official website.
By using our services, you agree to the terms outlined in this policy.
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1. Information We Collect
We may collect the following information:
- Name
- Shipping address
- Email address
- Phone number (if provided)
- Order details and communication history
We only collect personal information knowingly provided by you.
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2. How We Collect Information
We collect data through:
- Etsy order details
- Customer messages
- Contact and checkout forms on our website
- Manual entry from third-party tools or automation
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3. How We Use Information
We use your information to:
- Fulfill and ship orders
- Provide customer support
- Conduct internal analytics (which may involve automation)
- Send marketing communications (only if you opt in)
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4. Sharing Your Information
We do not sell your data.
We may share your information with trusted third parties only as necessary for:
- Order fulfillment
- Customer service
- Marketing (opt-in only)
- Business analytics
These third parties are obligated to handle your data securely
and in compliance with relevant laws.
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5. International Data Use
As a global business, your data may be stored or processed in countries outside your own. These may include jurisdictions like the United States where our third-party CRM platforms operate.
We make reasonable efforts to ensure data is handled according to appropriate safeguards under:
- General Data Protection Regulation (GDPR) – EU/EEA & UK
- California Consumer Privacy Act / CPRA – United States (California)
- Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
- Lei Geral de Proteção de Dados (LGPD) – Brazil
- Australia’s Privacy Act
You have the right to access, correct, or delete your data regardless of jurisdiction.
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6. Retention of Data
We retain your information indefinitely unless you request deletion.
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7. Data Access and Deletion
To request access to or deletion of your personal data, please contact us via the “Contact Us” page on our website. We will respond in a timely manner in accordance with applicable law.
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8. Your Rights (GDPR & Global Equivalents)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent (where processing is based on consent)
- Object to or restrict certain types of processing
Requests can be submitted via our contact page.
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9. Consent
We only collect personal data you provide voluntarily.
When placing an order or submitting a form on our website, you will be asked to:
- Agree to this Privacy Policy
- Consent (separately) to receive marketing communications
You may unsubscribe from marketing emails at any time.
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10. Changes to This Policy
We reserve the right to update this policy. Any changes will be posted on this page with an updated effective date.
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Contact
If you have any questions about this Privacy Policy, please reach out to us via the contact page on our website.