Shipping and Returns policy

Shipping & Returns

At Minting Moments, we take pride in the craftsmanship of every medallion we mint. Because our products are often intended as heirloom gifts, we handle every order with the utmost care from the forge to your front door.

Shipping Policy

Processing Times. Each medallion is minted to order. Standard orders typically ship within 7-10 business days. For fully custom designs, please allow additional time for the design and engraving process. We will notify you via email as soon as your order has been dispatched.

The Gifting Experience. Every medallion arrives in our signature gold gift box, designed for a premium presentation. To protect the surprise:

Discreet Packaging: Our outer shipping mailers are plain and do not reveal the high-value contents inside.
Gift Mode: If you select the "Is this a gift?" option at checkout, we will include a packing slip that excludes all pricing information.

Domestic & International Shipping: We ship via USPS globally. Shipping costs are calculated at checkout based on weight and destination. Please note that for international orders, the recipient is responsible for any customs fees or import duties. These customs fees or import duties will be included in the checkout price and are remitted to the appropriate authorities automatically.

Delivery Issues:

Minting Moments is not responsible for packages once they have been marked as 'Delivered' by the carrier. We highly recommend shipping to a secure location. If your package is missing but shows as delivered, please contact the carrier directly to open a claim.